Jocelyn Guzman

Fluent in Spanish and Portuguese Basic Vietnamese (A2) Basic Italian (A2) Customer service and communication Fast learner and adaptable under pressure Multitasking in fast-paced environments

interested in working with prosthetics and functional sets

Education

Northern Illinois University — Bachelor of Science in Electrical Engineering (Currently Enrolled)

Bolingbrook High School — High School Diploma

Skills

  • Fluent in Spanish and Portuguese
  • Basic Vietnamese (A2)
  • Basic Italian (A2)
  • Customer service and communication
  • Fast learner and adaptable under pressure
  • Multitasking in fast-paced environments

Work Experience

  • Barista — Macy’s (Starbucks), November 2022 – Present: Prepares beverages, manages customer interactions, and maintains cleanliness and safety standards.
  • Optician — America’s Best Contacts & Eyeglasses, September 2022 – August 2023: Assisted customers with lens selection, eyewear fitting, and insurance processing.
  • Warehouse Associate — Amazon Fulfillment Center, November 2021 – June 2022: Picked and processed orders efficiently, troubleshooting machinery when needed.
  • Line Cook — Buffalo Wild Wings, April 2021 – November 2021: Prepared and cooked menu items while managing multiple stations in a busy kitchen.
  • Floor Staff — Regal Cinema 12, May 2019 – November 2021: Operated concessions, ticket sales, and theatre maintenance.
  • RSA / Line Cook — Portillo’s, October 2017 – June 2021: Trained new hires, rotated between prep and line positions, and supported daily kitchen operations.

Project Experience

  • Food Drive Volunteer — OLA (Humboldt Park): Participates monthly in local food distribution efforts.
  • Feed My Starving Children Volunteer — Aurora, IL: Assists biweekly in packaging and preparing meals for global hunger relief programs.
  • Cross-Cultural Language Study: Self-directed study of Portuguese, Vietnamese, and Italian for communication and cultural engagement.

Involvement